Effective Date: 22/03/2024
1. Introduction
At Al Hidaayah Mart, we take your privacy seriously and strive to keep your personal information safe. Our Privacy Policy explains how we gather, utilize, and share your personal data when you use our e-commerce services for food and food-related items. By using our services, you agree to the practices we’ve outlined in this policy to protect your information.
2. Information We Collect
1. Introduction
Here at Al Hidaayah Mart, safeguarding your privacy is a top priority for us. Our Privacy Policy aims to explain how we collect, use, and share your personal information when you engage with our e-commerce services, particularly focused on food and related items. By using our services, you agree to the guidelines outlined in this policy to ensure the security of your information.
2. Information We Collect
We collect various types of information:
2.1. Personal Information: This includes details such as your name, address, email, phone number, and payment information when you make purchases.
2.2. Usage Information: We gather data about your interactions with our website, like your browsing history, visited pages, and device/browser details.
2.3. Location Information: If you enable location services, we may collect your precise location to offer localized services.
2.4. Log Data: Similar to other websites, we automatically collect log data such as your IP address, browser type, and operating system.
2.5. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience. You can manage these via your browser settings.
3. How We Use Your Information
We utilize your personal information for various purposes:
3.1. Order Processing: Managing and fulfilling your orders, including payment processing and delivery.
3.2. Customer Support: Providing assistance and addressing your queries and concerns.
3.3. Marketing and Communications: Sending promotional materials, updates on orders, and information about our products/services.
3.4. Improving Services: Analyzing and enhancing our website, products, and overall services.
3.5. Legal and Regulatory Compliance: Meeting legal obligations and responding to law enforcement requests.
4. Sharing Your Information
We may share your information with:
4.1. Service Providers: Third-party providers assisting us with payment processing, order fulfillment, and customer support.
4.2. Legal Requirements: When necessary to comply with laws or respond to lawful requests.
4.3. Business Transfers: In the event of mergers, acquisitions, or asset sales, your information may be transferred to new ownership.
5. Data Security
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
6. Your Choices
You have control over your personal information:
6.1. Account Information: Manage and update your account details anytime through your Al Hidaayah Mart account.
6.2. Marketing Communications: Opt-out of receiving marketing emails by following the instructions provided or contacting customer support.
6.3. Cookies: Adjust your cookie preferences in your browser settings.
7. Children’s Privacy
Our services are not intended for individuals under 13 years old, and we do not knowingly collect their personal information.
8. Changes to this Privacy Policy
We may update this policy to reflect changes in our practices, with any updates posted on our website along with a revised effective date.
9. Contact Us
For questions or concerns about this Privacy Policy or your information, please reach out to us at:
Al Hidaayah Mart Service
Thank you for choosing Al Hidaayah Mart Service. We value your privacy and are dedicated to protecting it.