Thank you for choosing Al Hidaayah Mart for your purchase. We believe you’ll love the products you’ve chosen because we put a lot of effort into ensuring they meet your expectations in terms of quality and post-sales service. Given the current circumstances and demand, we want to make sure you understand our return and refund policies to ensure a smooth experience in case you need to return a product.
Returns Policy When your order arrives, please inspect it in the presence of the delivery person. If you notice any issues like defects or inconsistencies, please contact us immediately at 01710-599353.
Conditions for Returns You can return a product under these conditions:
- If the product has expired or is damaged.
- If the product doesn’t match its appearance as advertised on our website or Facebook page.
- If the product’s quality doesn’t meet the standards as described.
- If there are any delivery issues.
- If the product’s weight differs from what was specified.
- If an incorrect product was provided.
Refund Policy We are excited to offer a unique opportunity in Bangladesh: you can test our products risk-free and request a refund within 10 days of delivery if you’re not satisfied. However, if you’ve consumed a portion of the product, charges may apply for the consumed quantity.
Conditions for Refund Here are the conditions for getting a refund:
- Refunds will be initiated within 3 days of us receiving the returned product.
- Please ensure the product is properly packed when requesting a refund.
- The return shipping cost will be deducted from the total refund amount.
Implementing a clear return and refund policy is vital for enhancing customer satisfaction, building trust, and ensuring long-term success. We are dedicated to communicating these policies clearly to you, our valued customers, both online and in-store. If you have any questions or need further assistance, please feel free to reach out to us at 01710-599353.