Welcome to Al Hidaayah Mart. By accessing or using our website (https://alhidaayahmart.com/), you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. Business Information
- Business Name: Al Hidaayah Mart
- Address: 4, Zilla School Road, Mymensingh, Bangladesh
- Email: alhidaayahmart@gmail.com
- Phone: 01710-599353
- Nature of Business: Organic and Health Food Store
2. Use of Website
- You may use our website for lawful purposes only.
- Account creation is optional but recommended for tracking orders.
- We reserve the right to change these terms without prior notice. Continued use of the site constitutes your acceptance of updated terms.
3. Product Information
We strive to ensure all product details, images, pricing, and descriptions are accurate. However:
- Product availability and prices are subject to change without notice.
- We are not liable for typographical errors or inaccuracies.
4. Ordering and Payment
- Payment methods: bKash, Rocket, Nagad, Cash on Delivery (COD)
- Orders are confirmed only after payment (unless COD).
- We reserve the right to cancel orders due to product unavailability or pricing errors.
5. Shipping & Delivery
- Delivery area: All over Bangladesh
- Delivery time: 1–5 business days
- Shipping cost: Paid by the customer
- Cash on Delivery: Available nationwide
6. Return & Refund Policy
We want you to be fully satisfied. If you’re not, you may return the item under the following conditions:
- For regular items: Return within 7 days of purchase with a valid invoice or order number.
- For perishable food items: Must be returned within 48 hours.
- Items must be unused, undamaged, and in original packaging.
- Refunds may take 5–7 working days after product inspection.
Please contact our customer care for assistance.
7. Marketing and Data Collection
- We may collect customer information such as email addresses and phone numbers for order fulfillment and promotional purposes.
- We do not sell or share your data with third parties for marketing purposes.
- You can opt out of marketing communications at any time.
8. Limitation of Liability
Al Hidaayah Mart is not liable for:
- Delays due to courier partners or natural disruptions.
- Minor differences in product appearance due to photography or screen resolution.
- Any direct, indirect, incidental, or consequential damages arising from product use.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Al Hidaayah Mart and may not be copied or reproduced without permission.
10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh. Any disputes will be subject to the jurisdiction of the courts in Mymensingh.
If you have any questions regarding these Terms & Conditions, please contact us at alhidaayahmart@gmail.com or call 01710-599353.
